RS789 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how RS789 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of users ("you", "the Player") who access our website at rs789.wine and use any of our services, including the game lobby, casino, sports betting, fish games, and deposit features.

We take data privacy seriously. This is not a document written just to tick a legal box — it is a genuine commitment to being transparent about how your information is handled. By creating an account on RS789 or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions after reading this policy, our support team is available around the clock via live chat. You can also reach us at [email protected].

2. Data We Collect

We collect different types of information depending on how you interact with the platform. Below is a breakdown of the categories of personal data we may collect:

Category	Examples	When Collected
Identity Data	Full name, date of birth, gender	During registration or verification
Contact Data	Email address, phone number	During registration or profile update
Financial Data	Deposit/withdrawal amounts, payment method type (e. g. JazzCash, Easypaisa), transaction history	When depositing or withdrawing
Technical Data	IP address, browser type, device type, operating system	Automatically on platform access
Usage Data	Pages visited, games played, bets placed, session duration	Automatically during platform use
Verification Data	CNIC copy, proof of address, selfie (when requested)	During identity verification process
Communications Data	Live chat transcripts, support emails, feedback	When you contact our support team

We do not intentionally collect sensitive personal data such as religious beliefs, political views, or medical history. If any such data is ever shared with us incidentally, it will not be stored or processed beyond what is strictly necessary to resolve your query.

3. How We Use Your Data

RS789 uses your personal data only for clear, legitimate purposes. We never process your information in ways that are incompatible with the reasons it was originally collected. Here is how your data is used:

• Account management: To create, maintain, and secure your RS789 account and verify your identity when required.
• Service delivery: To allow you to access and use our games, sports betting markets — including Cricket, PSL, T20, Football, and Esports — and all other platform features.
• Payment processing: To process deposits and withdrawals in PKR via supported payment methods including JazzCash, Easypaisa, Raast, bank transfers, and mobile wallets.
• Security and fraud prevention: To detect and prevent unauthorised access, fraud, money laundering, and other prohibited activities as defined in our Terms and Conditions.
• Customer support: To respond to your queries, complaints, and requests in a timely and helpful manner.
• Promotions and bonuses: To ensure you receive the bonuses and promotional offers you are eligible for, and to verify that bonus usage complies with our Promotions terms.
• Platform improvement: To analyse usage patterns and fix technical issues so we can make RS789 faster, smoother, and more enjoyable for all players.
• Responsible gaming: To monitor gaming behaviour and provide appropriate tools and information to support responsible play. See our Responsible Gaming page for more details.
• Legal compliance: To comply with any applicable legal obligations, including responding to lawful requests from authorities.

We will not use your data for automated decision-making that produces significant legal effects on you without your explicit consent and without giving you the opportunity to seek a manual review.

4. Data Sharing

RS789 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may, however, share your data with the following categories of trusted third parties strictly in connection with operating our platform:

• Payment service providers: Companies that process your PKR deposits and withdrawals, such as JazzCash, Easypaisa, Raast, and partner banks. These providers receive only the data necessary to complete the transaction.
• Identity verification services: Third-party KYC (Know Your Customer) providers who help us verify your identity documents when required. These are reputable, security-certified organisations.
• IT and cloud infrastructure providers: Companies that host and maintain the technical infrastructure that runs RS789. These providers operate under strict data processing agreements with us.
• Fraud prevention and security services: Specialised companies that help us detect suspicious activity, protect against cyber threats, and maintain platform integrity.
• Legal and regulatory authorities: Where we are required by law or lawful order to disclose information, we will do so. We will always aim to notify you if legally permitted to do so.

5. Payment Data

When you make a deposit or request a withdrawal on RS789, we work with regulated and trusted payment processors to handle the transaction. All payments are processed in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and other approved mobile wallets.

RS789 does not store complete payment card details on our own servers. Card transactions are handled by PCI-DSS compliant payment gateways. We only retain transaction reference numbers, payment method types, and transaction amounts — which are the minimum data required to manage your account balance and resolve any payment disputes.

If you contact us about a payment issue, our support team may ask for your transaction reference number or the last four digits of your account or card. We will never ask for your full card number, CVV, JazzCash PIN, or Easypaisa MPIN.

6. Cookies

RS789 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during a session and remember your language and display preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: These help us understand how players navigate RS789 — which games are most popular, where users spend time, and where they encounter problems. This data is aggregated and anonymous. It helps us make the platform better.
• Security cookies: These help us detect fraudulent activity, protect your account from unauthorised access, and maintain overall platform security.

We do not use third-party advertising or retargeting cookies. RS789 does not share cookie data with social media networks or ad networks for the purpose of targeting you with ads on other websites.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of RS789.

7. Data Retention

We retain your personal data for as long as your RS789 account is active and for a reasonable period after account closure, in line with our legal and operational obligations. The specific retention period may vary depending on the type of data:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure for security and compliance purposes.
• Transaction and financial data: Retained for a minimum period required to comply with financial record-keeping obligations.
• Support communications: Retained for up to two years to allow us to resolve any follow-up issues or disputes.
• Technical and usage data: Typically anonymised or deleted within 12 months of collection.

Once the applicable retention period has expired, your data is securely deleted or anonymised in a way that means it can no longer be linked back to you personally.

8. Security

Protecting your data is something we take very seriously at RS789. We have implemented a range of technical and organisational security measures to guard your personal information against unauthorised access, loss, or misuse. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data fields including passwords, which are hashed and never stored in plain text.
• Two-factor authentication options available for your RS789 account to add an extra layer of security beyond your password.
• Regular security audits and penetration testing carried out by independent security professionals.
• Strict internal access controls — RS789 staff can only access the data relevant to their specific role, and all access is logged and monitored.
• Automated monitoring systems that flag unusual login behaviour, suspicious transactions, or signs of account compromise in real time.

9. Your Rights

You have meaningful rights when it comes to your personal data held by RS789. We are committed to making it straightforward for you to exercise these rights:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of the information we hold about you is inaccurate or out of date, you can ask us to correct it. You can also update basic details directly through your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request where we do not have a legal obligation to retain the data.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or concern is being resolved.
• Right to data portability: You can request that we provide your data in a structured, commonly used format so that you can transfer it elsewhere if you wish.
• Right to object: You can object to your data being used for analytics or platform improvement purposes. Essential processing required to operate your account cannot be objected to without closing the account.

To exercise any of these rights, contact our support team via live chat or email us at [email protected]. We will acknowledge your request promptly and aim to resolve it within 30 days.

10. Minors

RS789 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. If you are under 18, you must not register an account, deposit any funds, or use any part of the RS789 platform.

If we become aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has created an RS789 account, please contact our support team without delay and we will resolve the matter promptly.

11. Policy Changes

RS789 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. Where the changes are significant, we will make reasonable efforts to notify registered players via email or an on-platform notification.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Your continued use of the RS789 platform after any update constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please do not hesitate to get in touch. Our support team is available 24/7 via the live chat feature on RS789.

You can also check our FAQ page for answers to commonly asked questions about your account and privacy. For written correspondence, contact us at:

We take all privacy-related concerns seriously and will respond to your message as quickly as possible — usually within one business day.